Help & FAQs

If you have any questions about how the Christmas Project works, please check our frequently asked questions below.

Frequently asked questions

Find answers to frequently asked questions about the ordering process, how the Christmas Project works and where to find your unique code for ordering.

What payment methods are accepted?

Our primary payment method is PayPal which allows you to quickly and easily complete your purchase by simply logging into your PayPal account.

You can also pay with your credit or debit card without a PayPal account by clicking on the 'Pay by Debit or Credit Card' button when completing your purchase.

Mailmate Christmas Project PayPal Guest Checkout

Once you have entered your payment information and billing address on the next screen, ensure the ‘Save information and create your PayPal account’ option is Switched Off to complete your purchase without setting up a PayPal account.

Mailmate Christmas Project PayPal Guest Checkout
Where can I find my unique code?

Your unique code can be found on the form you received with your child's artwork (Area highlighted A below). Please enter this code on the basket page, prior to completing your order as this is what links your order to the artwork.

Mailmate Christmas Project Form

What is the deadline for placing my order?

You must place your order before the 13th October 2023, after which time you will no longer be able to order online. This is so we have time to receive the artwork back, scan and process each order.

Contact us
01534 493300
6A Barette Commercial Centre, Mont Mado, St. John, Jersey, JE3 4DS
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Order your Christmas cards & gifts today

Celebrate the holiday season with personalised cards and gifts made from your child’s artwork!